When current President Al Rams took over
Islington Chrysler Plymouth dealership in June of 1981, he had a vision.
Islington Chrysler Plymouth was originally created in 1960 and Mr. Rams was now
ready to take this dealership to the next level. He wanted to personalize
the business of automotive retailing. He was committed to this profession
for the long term and knew that taking care of his customers one by one would
ensure repeat and referral business. It was a very realistic business
approach and one that would guarantee his success in the industry for a long
time to come. Twenty-one years later and the Etobicoke fixture known as
Islington Chrysler is now one of
The approach taken by Mr. Rams in terms of customer service has paid its dividends as Islington Chrysler has become one of Chrysler's coveted Five Star dealerships. The highest recognition a dealership can attain in customer sales and service satisfaction. Known as Chrysler's Five Star commitment to customer service, the procedure ensure that your vehicle buying process comprises of great service from knowledgeable and informative staff, addresses customer concerns, encourages customer feedback, stringently follows a mapped sale and service process that is directly related to customer needs and allows for Chrysler dealers to follow-up within seven days to ensure that you are completely satisfied.
Their parts and service departments are a separate entity
within the building and contain a comfortable customer lounge with a
television, customers work station, courtesy phone and complimentary
coffee. So effective are these departments that they were recently
"When the public acknowledges your hard work, it makes everything we strive to do more satisfying. If you treat people right the first time, they will always come back. It's easy to say but harder to do. But we expect every job to be done right the first time and we are always prepared to carry out what we promise"
Part of the reason for Islington Chrysler's success has been the excellent staff that has been assembled here. Internal promotions, long-term employees, constant training and weekly reviews have merged this team of 70 employees into a tight-knit group that rely on each other to perform their tasks impeccably: both individually and as whole unit, much like chain-link.
Resourceful management has also been key. General Manager Kris Rams have been integral to the sales success of Islington Chrysler. The used car department, in particular is quite impressive, with an inventory of 200 vehicles, there is definitely an extensive diversity of pre-owned vehicles for buyers of all tastes with different makes, models and colors to choose from. Management dramatically improved this department by expanding the selection of pre-owned vehicles and pricing them just right, so that customers can always get a great deal.
Making certain that their customers completely enjoy their
overall experience with Islington Chrysler through price, service and
after-sale service has rendered them a winning formula. Islington
Chrysler is one of
Islington Chrysler has garnered the attention of many in the industry with their exemplary business practices. Chrysler themselves have noticed and will be rewarded the dealership with 2 2009 Dodge Viper ACR. This honor is bestowed upon the best dealerships representing Chrysler and is testament to Mr. Rams vision of twenty years ago, which as come to full fruition.
5476 DUNDAS ST WTORONTO, ON M9B 1B6